Terms of Service

WARM BLOODED ANIMALS 

TX State Tax 6.25% 

Arlington Municipal Tax 1.75%

PET DEPOSIT

ALL DEPOSITS ARE NONREFUNDABLE. Deposit money is credited to the total cost of the baby, balance is due a week before shipping or at pickup. Once an animal is ready to go, you have 7 days to schedule shipping or make arrangements to pickup the animal. A $5 per day fee will be added onto the price for any animal not picked up or scheduled to ship after 7 days of being ready to go. Final amount will be due 7 days prior to pickup/delivery.  We will ask for a photo of your setup, as well as cage dimensions. Please note that we will not release any baby until we have received proof of an approved setup.

“Ready by” dates are only approximations and are not guaranteed, as the animal must be a healthy weight and condition and thriving independent of its parents before going to their new home.

We offer the following return policy to ensure the well-being of our animals in the case that you decide that they are not the right fit for your family or lifestyle. 50% of the animal’s purchase price will be refunded if the animal is returned to us within 7 days, or 25% if returned within 30 days. If discounts were applied to the purchase price, the refund will be adjusted accordingly. When purchasing an animal from Potenza Exotics as “pet only”, breeding the animal is strictly forbidden. Hedgehogs prices are based on color, conformation, temperament and sex. Females may be priced a bit higher than males, but that is only because of the demand for females by breeders. There are no differences in dispositions between male and female hedgehogs as pets! Hedgehog colors are not guaranteed as their coloring can change as they grow. The same goes for their temperament ratings as they go through periods of quilling.

REHOMING

If at any time you decide the animal is not a good fit for your home, the animal must be returned to Potenza Exotics. The buyer may not sell, gift, or otherwise rehome the animal to anyone else, unless the new owner is approved by us in writing. This policy is enforced in order to ensure our exotic animals will always have a good home with adequate care.  

SHIPPING 

Pickup is available at our store located in 7203 S Cooper St, Suite 131 Arlington TX 76001
Ground Shipping by USDA Transport is between $140 to $200  
Animals will be delivered by a USDA-licensed pet transporter on the next available route via door-to-door ground transport. Routes are nationwide and occur once or twice a month. Before purchasing, please bear in mind that we cannot provide a delivery date until our transporter does. While we will try to get your baby to you as soon as possible, not all routes travel through every state.
Buyer or authorized receiver must meet with the drivers within 15 minutes of arrival, show government-issued photo ID and sign all accompanying forms (USDA Transfer Form)
Delivery estimates are not guaranteed, as factors such as traffic, construction and weather conditions can affect actual delivery dates/times. Actual delivery can occur at any time, day or night. Buyers will be updated with delivery estimate changes, and drivers will contact the buyer directly by the phone number disclosed.
If you choose this transport option, please do not contact the transporter or Potenza Exotics about when your animals will be transported. As soon as the transporter has planned the route, we will immediately let you know your estimated arrival date. If we have not contacted you regarding your animal’s transport, that means we have no further information to provide. Contacting the transporter about a date she has not yet planned will only slow her down. Thank you for your understanding.
Note: IF you decide to cancel the transaction that is already paid and on the route, you will not get back your money. 
PLEASE NOTE: It is known that transport can be stressful on animals. The buyer must understand that Potenza Exotics has no control over what happens to the animal during transport. Once the animal has left our care, Potenza Exotics makes no guarantees of the animal's condition when it arrives. It is the buyer’s responsibility to insure any animal throughout transport, if desired. We prefer all our buyers to pick up their new pets from us in person. However, if the buyer still wishes to choose this transport option, it is at the buyer's own risk.

HEALTH GUARANTEE

We guarantee any animal sold is in good health and free from internal or external parasites, illness or disease at the time of sale. All animals are sold with a 1 year congenital defect warranty, hedgehogs are covered for Wobbly Hedgehog Syndrome for life. In the event that we would have to honor the warranty, we will replace your hedgehog with a new one of your choice of equal or lesser value. In order to honor the Warranty, we require a Necropsy, at the sole owner’s expense, along with a picture of the diseased animal.  A full description of the animal’s colors and markings shall be disclosed in the necropsy report.  Reports without a credible animal identification will not be accepted. Negligence, injury, improper diet, or illness due to improper care, is NOT covered under this Warranty. Warranties are NOT transferable.   In the event that you sell, surrender, give away, etc. your hedgehog, meaning that the animal you purchased from us is no longer in your care or your possession, our warranty will become NULL and VOID, this includes if you get the hedgehog back at a later time

Where to get the Necropsy: 

  1. Oregon State University 
  2. Colorado State University
WAITLIST

Our waiting list members get first choice of the litters, every time. Only the hedgehogs that have been passed over by our waiting list will be available for the general public to adopt.

application

PEDIGREES

The sale of hedgehogs for the purposes will only be sold to USDA licensed breeders. Pedigrees will also ONLY be available to USDA licensed breeders. They are NOT available to Pet Homes. The breeding of our hedgehogs is strictly prohibited when sold to pet homes.

CAGE

If you do not provide a picture of your cage and heat set up ALL health warranties are VOID. If you use products other than those recommended ALL health warranties are  VOID.

PET PHOTOSHOOTS

We take 2 sets of photos for all animals that are for sale. Once when they are posted to the website, and again when they are just about ready to leave. If you would like to request additional photos, please click on the button below to pay the extra photoshoot fee. $10 will cover 5 photos, and $15 will cover 5 photos plus a short video. Sometimes we will snap quick photos and videos of certain animals that we will happily send you for free. However, the fee will apply if you are specifically requesting extra photos/videos, as it takes us some time to set up and conduct a pet photoshoot. Photos will be provided within 5 days of payment date.

 

COLD BLOODED ANIMALS

SHIPPING

Your animals be shipped via FedEx overnight shipping to any of the 48 contiguous states (sorry, no international or Alaska/Hawaii shipping). Shipments will go out Monday, Tuesday, or Wednesday for receipt on Tuesday, Wednesday, or Thursday, respectively. Shipments can be sent to a home or office address where you or another adult will be present to accept and sign for the package, or they can be sent to a FedEx Ship Center that accepts live animals, where you must pick it up the same day as its arrival. Normally in that case the package will arrive at the ship center early in the morning, so you will have all day to pick it up.

If you live within driving distance of the DFW metroplex, pickup can be scheduled. 

LIVE ARRIVAL GUARANTEE

 

Live animal arrival guarantee within two hours of receiving the package. In order to receive a refund, you must email us photos of the deceased animal within two hours of the package being delivered to your address or being picked up from the FedEx Ship Center. This guarantee is void if an adult does not personally sign for the package at the address or if the package is not picked up from the FedEx Ship Center the same day as its arrival.