Terms of Service

WARM BLOODED ANIMALS

PET DEPOSIT

ALL DEPOSITS ARE NONREFUNDABLE. Deposit money is credited to the total cost of the baby, balance is due before shipping or at pickup. Once an animal is ready to go, you have 7 days to schedule shipping or make arrangements to pickup the animal. A $5 per day fee will be added onto the price for any animal not picked up or scheduled to ship after 7 days of being ready to go. 

MEET & GREET/ANIMAL PICKUP

Once you place a deposit you can schedule for a short meet and greet to see your new hoglet and ask any questions you may have. You can also schedule the date for pickup from our home in Arlington, TexasWe encourage pickups if possible to learn about your new animal in person.  All visits and pickups at our home are by appointment. Set up an appointment today on the Contact Page.

SHIPPING & DELIVERY

When purchasing a live animal from us we offer airline shipping for $250 to clients who live out of state or too far away to travel to pickup your baby. Shipping for live animals is done through the airlines or by hand delivery only. Pickup is available at our home in Fort Worth at no charge. 

HEALTH GUARANTEE

We guarantee any animal sold is in good health and free from internal or external parasites, illness or disease at the time of sale. All animals are sold with a 1 year congenital defect warranty, hedgehogs are covered for Wobbly Hedgehog Syndrome for life. In the event that we would have to honor the warranty, we will replace your hedgehog with a new one of your choice of equal or lesser value. In order to honor the Warranty, we require a Necropsy, at the sole owner’s expense, along with a picture of the diseased animal.  A full description of the animal’s colors and markings shall be disclosed in the necropsy report.  Reports without a credible animal identification will not be accepted. Negligence, injury, improper diet, or illness due to improper care, is NOT covered under this Warranty. Warranties are NOT transferable.   In the event that you sell, surrender, give away, etc. your hedgehog, meaning that the animal you purchased from us is no longer in your care or your possession, our warranty will become NULL and VOID, this includes if you get the hedgehog back at a later time

PEDIGREES

The sale of hedgehogs for the purposes will only be sold to USDA licensed breeders. Pedigrees will also ONLY be available to USDA licensed breeders. They are NOT available to Pet Homes. The breeding of our hedgehogs is strictly prohibited when sold to pet homes.

 

 

COLD BLOODED ANIMALS

SHIPPING

Your animals be shipped via FedEx overnight shipping to any of the 48 contiguous states (sorry, no international or Alaska/Hawaii shipping). Shipments will go out Monday, Tuesday, or Wednesday for receipt on Tuesday, Wednesday, or Thursday, respectively. Shipments can be sent to a home or office address where you or another adult will be present to accept and sign for the package, or they can be sent to a FedEx Ship Center that accepts live animals, where you must pick it up the same day as its arrival. Normally in that case the package will arrive at the ship center early in the morning, so you will have all day to pick it up.

If you live within driving distance of the DFW metroplex, pickup can be scheduled. 

LIVE ARRIVAL GUARANTEE

Live animal arrival guarantee within two hours of receiving the package. In order to receive a refund, you must email us photos of the deceased animal within two hours of the package being delivered to your address or being picked up from the FedEx Ship Center. This guarantee is void if an adult does not personally sign for the package at the address or if the package is not picked up from the FedEx Ship Center the same day as its arrival.