Terms of Service
WARM BLOODED ANIMALS
TX State Tax 6.25%
Arlington Municipal Tax 1.75%
ALL DEPOSITS ARE NONREFUNDABLE. Deposit money is credited to the total cost of the baby, balance is due a week before shipping or at pickup. Once an animal is ready to go, you have 7 days to schedule shipping or make arrangements to pickup the animal. A $5 per day fee will be added onto the price for any animal not picked up or scheduled to ship after 7 days of being ready to go. Final amount will be due 7 days prior to pickup/delivery. We will ask for a photo of your setup, as well as cage dimensions. Please note that we will not release any baby until we have received proof of an approved setup.
“Ready by” dates are only approximations and are not guaranteed, as the animal must be a healthy weight and condition and thriving independent of its parents before going to their new home.
All our sales are final, we do not rent animals. We understand if you change your mind but you will not receive a refund for the animal. We take our babies back as surrenders. When purchasing an animal from Potenza Exotics as “pet only”, breeding the animal is strictly forbidden. Hedgehogs prices are based on color, conformation, temperament and sex. Females may be priced a bit higher than males, but that is only because of the demand for females by breeders. There are no differences in dispositions between male and female hedgehogs as pets! Hedgehog colors are not guaranteed as their coloring can change as they grow. The same goes for their temperament ratings as they go through periods of quilling.
REHOMINGIf at any time you decide the animal is not a good fit for your home, the animal must be returned to Potenza Exotics. The buyer may not sell, gift, or otherwise rehome the animal to anyone else, unless the new owner is approved by us in writing. This policy is enforced in order to ensure our exotic animals will always have a good home with adequate care.
SHIPPINGPickup is available at our store located in 7201 S Cooper St, Suite 101 Arlington TX 76001
We guarantee any animal sold is in good health and free from internal or external parasites, illness or disease at the time of sale. All animals are sold with a 1 year congenital defect warranty, hedgehogs are covered for Wobbly Hedgehog Syndrome for life. In the event that we would have to honor the warranty, we will replace your hedgehog with a new one of your choice of equal or lesser value. In order to honor the Warranty, we require a Necropsy, at the sole owner’s expense, along with a picture of the diseased animal. A full description of the animal’s colors and markings shall be disclosed in the necropsy report. Reports without a credible animal identification will not be accepted. Negligence, injury, improper diet, or illness due to improper care, is NOT covered under this Warranty. Warranties are NOT transferable. In the event that you sell, surrender, give away, etc. your hedgehog, meaning that the animal you purchased from us is no longer in your care or your possession, our warranty will become NULL and VOID, this includes if you get the hedgehog back at a later time
Where to get the Necropsy:
- Oregon State University
- Colorado State University
Fail to provide necropsy = Negligence
If you do not provide a picture of your cage and heat set up ALL health warranties are VOID. If you use products other than those recommended ALL health warranties are VOID. *Same applies with Food*
If you are using a wire cage you need to cover the sides with coroplast to prevent the hedgehog from climbing. Possible injury can occur if not properly protected from climbing and these injuries are not covered under warranty.
Our waiting list members get first choice of the litters, every time. Only the hedgehogs that have been passed over by our waiting list will be available for the general public to adopt.
The sale of hedgehogs for the purposes will only be sold to USDA licensed breeders. Pedigrees will also ONLY be available to USDA licensed breeders. They are NOT available to Pet Homes. The breeding of our hedgehogs is strictly prohibited when sold to pet homes.
Breeding is strictly prohibited unless the breeder (Luisa Potenza or Potenza Exotics) states in writing otherwise. Should breeding rights be agreed upon, this information will be shared to various pedigree tracking websites and breeders to ensure breeding lines are strictly tracked.
We take 2 sets of photos for all animals that are for sale. Once when they are posted to the website, and again when they are just about ready to leave. If you would like to request additional photos, please click on the button below to pay the extra photoshoot fee. $10 will cover 5 photos, and $15 will cover 5 photos plus a short video. Sometimes we will snap quick photos and videos of certain animals that we will happily send you for free. However, the fee will apply if you are specifically requesting extra photos/videos, as it takes us some time to set up and conduct a pet photoshoot. Photos will be provided within 5 days of payment date.
COLD BLOODED ANIMALS
We ship priority overnight through “Reptiles2you” day (also FEDEX). Monday - Wednesday shipping is available for next day delivery using insulated boxes and heat/cold packs as needed. Shipping cost is a flat $55 for animals over $300. I guarantee live arrival and health as long as the recipient is home and accepts the package on the first delivery attempt and opens the box within 15 minutes of delivery. If your animal is held at a FedEx facility, please make sure to pick up within 2 hours of arrival. In the rare case of DOA I require photo or video proof within 15 minutes of arrival. Shipping to your place of work or having the package held at your local FEDEX are also options. I do reserve the right to reschedule shipping if the temperatures are not suitable.
If you live within driving distance of the DFW metroplex, pickup can be scheduled.
60 day payment plans available with a 25% non-refundable deposit on animals over $500. The balance and shipping cost can be paid any way you like over the 60 day period. If the animal is not paid off at 60 days and you fail contact us within 24 hours to work out a new payment arrangement, the animal is considered "abandoned" and will be put back on the market. You may use the already paid amount towards another animal from our store or turn it into store credit for future purchases. ABSOLUTELY NO REFUNDS unless we fail to provide your animal.